Widerrufsrecht
Last updated: June 2026
At Monique Global, we take pride in the quality of every item we sell. Please read this policy carefully before purchasing.
1. EU 14-Day Cooling-Off Period (Change of Mind) If you are a customer within the European Union, you have the legal right to cancel your order within 14 days of receiving it, for any reason.
To exercise this right: email us at doryianacc@gmail.com within 14 days of receiving your order. The item must be returned unused, unworn, with all original tags attached and in its original packaging. You are responsible for the cost of return shipping. Once we receive and inspect the returned item, a full refund will be processed to your original payment method within 10 business days.
If the returned item shows signs of use, damage, or alteration, we reserve the right to deduct a corresponding amount from the refund to reflect the reduction in value.
2. Damaged or Defective Items We inspect every item before dispatch. If you receive something damaged or defective due to a manufacturing fault or shipping incident, you must follow the process below.
You must contact us on the same day you receive the item, or the very next business day at the latest.
To submit a damage claim:
- Email doryianacc@gmail.com on the day of delivery (or the next business day)
- Include your order number, a clear written description of the issue, and photo or video proof of the damage
- Do not use, wash, or alter the item after discovering any damage
Claims reported more than 1 business day after the confirmed delivery date will not be accepted. If several days pass between delivery and your report, we cannot verify that the damage occurred during shipping and not through use. In such cases the claim will be automatically declined.
We will review your submission and respond within 3 business days. If approved:
- You will receive a store credit voucher equal to the full purchase price of the item
- The damaged item must be returned to us before the voucher is issued
- No cash refunds are issued for approved damage claims (except where required by EU law during the 14-day window)
If we determine the damage was caused by misuse, improper care, or accidental damage by the customer, the claim will be declined.
3. Items We Cannot Accept for Return
- Items that have been used, worn, or washed
- Items returned without original tags and packaging
- Sale items or gift cards
- Damage reported more than 1 business day after confirmed delivery
- Damage resulting from misuse, accidents, or improper care by the customer
4. How to Request a Return All returns require prior written approval. Do not send items back without contacting us first — items returned without approval will not be accepted or refunded.
Steps: Email doryianacc@gmail.com with your order number and reason for return → wait for our written approval and return address → ship the item → keep proof of postage until confirmed received.
5. Contact doryianacc@gmail.com